Our Security Policy
Keeping in mind the security and privacy of all our customers, www.junglewala.com uses the most sophisticated Secure Sockets Layer (SSL) technology while accepting payments. Once all the arrangements are confirmed and your itinerary is finalized, we will E-mail you our invoice with appropriate secure links for online payments.
Encrypted information received by www.junglewala.com is shared with the travel providers (airlines, hotels, car rentals, agencies etc.) only to the extent deemed to be absolutely necessary to complete your reservation (for example : while a credit card number is required by us to confirm your hotel bookings, the card details are not shared with the hotels themselves).
If you have additional questions or concerns regarding security on www.junglewala.com, please e-mail us at firstname.lastname@example.org and we will respond within a few hours.
Booking Terms and Conditions
The Terms and Conditions below form the basis of the contractual relationship between www.junglewala.com and its clients. It is extremely important that our clients understand and accept these Terms and Conditions.
A deposit of 50% of the total invoice is required at the time of acceptance of our quote (unless specified otherwise in certain cases) to proceed with the reservations and send you a status report. Your Safari Consultant advice you when your final payment is due, generally no later than 30 days prior to start of your safari / tour.
Advance payments can be made either by Visa, Master Card or American Express Credit /Charge cards via our Secure Server or via Telegraphic Transfer to our Bank account (details of which will be provided upon knowing your choice to pay by Telegraphic Transfer) or via Cashier Cheques.
We do not encourage changes in the confirmed arrangements. But if you do need to make amendments in the arrangements already confirmed, we will do all possible to accommodate the changes, depending on the availability of your new requirements. However, the changes will be subject to amendment / administration charges.
We would deeply regret your decision to cancel your trip to the tigerland, however, we realize that there are few circumstances under which you may be forced to cancel. Cancellation must be notified in writing and will take effect the day it is received by www.junglewala.com. The following penalties will apply:-
- Cancellation more than 30 days prior to your travel – 20% of total tour cost (unless specified differently in your tour / safari confirmation)
- Cancellation less than 30 days prior to your travel – 50% of total tour cost(unless specified differently in your tour / safari confirmation)
The standard check-in/check-out time at the hotels here in India is 1200 Hrs. (noon). For early morning arrivals and late evening departures, we can only put in a request, but the same can’t be guaranteed. For a guaranteed early check in / late check-out, we need to book an extra night. Please specify while giving us the flights details etc.
Passports and Visas
You are required to ensure that your passport and travel documentation are in order and that you have obtained the necessary visas for your journey. All Foreign Nationals travelling to India require a Visa, and we strongly urge you to obtain one from the nearest Indian High Commission / Indian Embassy well in advance. Visas on arrival are ONLY available for the Nationals of Japan, Singapore, Philippines, Finland, Luxemburg, New Zealand, Cambodia, Laos, Vietnam, Myanmar and Indonesia. Visas for Nepal, however, are available on arrival. Should you require assistance on this matter, we will be pleased to make recommendations.
International and Domestic Air Bookings
Reconfirmation of International flight bookings is the responsibility of the traveler. As tour arrangements may be booked to connect with International and Domestic flights, it is your responsibility to keep us updated as to your flight times and numbers.
While it is not mandatory, we strongly recommend that you are adequately insured for the full duration of the tour in respect of illness, injury, death, loss of baggage and personal items, cancellation and curtailment. The choice of insurer is the sole discretion of the client.
Amendments to Confirmed Arrangements/Prices
www.junglewala.com offers its clients customized packages of land and / or air services using various suppliers. The price of your travel arrangements is subject to change or be surcharged, because of reasons beyond our control such as Exchange rate fluctuations, sudden increases in Govt taxes.
While www.junglewala.com will make every effort to provide all tours exactly as confirmed, reasonable changes in the itinerary may be made without notice, if deemed necessary or advisable by our experienced staff.
Complaints and Claims
In the unlikely event that you are dissatisfied with any service www.junglewala.com has provided, please notify our local representative or us at the earliest, to avoid the potential of similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email or regular mail within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. www.junglewala.com will not be liable for any claims made later than 15 days after the completion of your tour.
You can contact www.junglewala.com via the web or via email or phone. If for any reason, you fail to receive any reply from www.junglewala.com in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact www.junglewala.com customer service at 24 hour phone no 91 – 8226027000 (Mr.C.P.Sharma) immediately to ensure that we are able to deal with your enquiry promptly.
www.junglewala.com shall not be liable for any loss, injury or damage to person or property caused by climatic conditions, fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond www.junglewala.com’s control. Neither www.junglewala.com nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.